Contact

Last updated: November 2026

1. Who we are

The happyrentalbike.com website and the Happy Rental Bike shop are run by Pedicabs S.L., tax ID (NIF) B66245242, Carrer de Roger de Flor 5, 08018 Barcelona (Spain). Shop phone: +34 933 28 58 34. WhatsApp (messages only): +34 644 66 30 13. In writing: the contact form on this website.

2. Scope

These terms apply to the rental of bikes and accessories, guided bike tours and repairs by Happy Rental Bike, whether you book online or at the shop. By booking, you confirm that you have read and accepted them. The rental contract signed at the shop on pick-up includes them.

The contract may be concluded in English, French, Spanish or Catalan; all four versions of these terms are equally valid.

3. Prices and payment

Prices are in euros and include VAT (IVA). Lock, helmet and basket are included. The rental time is rounded up to the next price tier.

Online payment is made by card on the secure page of our provider Stripe: we never have access to your card details. An invoice is issued for each service.

4. Requirements to rent

You must be 18 or over to book and sign the rental contract. Minors ride under the responsibility of the parent or guardian who signs the contract.

No ID is requested when you book online. On pick-up, at the counter, please show a valid ID (DNI/NIE, passport or ID card): we make a photocopy and attach it to the rental contract. This copy is destroyed when the rental is over.

A deposit of at least €50 per bike, up to €150 for cargo bikes, is paid at the shop when you sign the rental contract. It is returned when you bring the bike back in the condition in which it was handed over to you. In case of damage, loss or missing parts, the cost of repair or replacement is deducted from the deposit, with supporting evidence.

You confirm that you are physically and mentally fit to ride a bike safely.

5. Pick-up and return

Bikes are picked up and returned at the shop, Carrer de Roger de Flor 5, during opening hours: Monday to Saturday 10:00–19:00, Sunday 10:00–18:00.

On pick-up, you check the condition of the bike and accessories with us; please report any issue before leaving. The bike must be returned on time, clean and in good working order, with all its accessories.

Late returns are charged: €3 per hour or part of an hour and, for each 24-hour period of delay, €15 to €200 depending on the vehicle. These charges may be deducted from the deposit. To avoid them, you can extend your rental from your order page, subject to availability.

6. Using the bike

Use the bike with care, within the municipality of Barcelona, and only by the people named in the contract. Riding on stairs, the beach or sand, dirt tracks, skate ramps or any unsuitable ground is not allowed, nor is dismantling or modifying the bike.

Whenever you leave the bike, always lock it to a fixed point with the lock provided.

You must comply with Spanish traffic law (Royal Legislative Decree 6/2015 and the General Traffic Regulations, Royal Decree 1428/2003) and Barcelona's traffic bylaw: pedestrians have priority, pavements are for pedestrians unless signs say otherwise, no phone in hand or earphones, no alcohol or drugs. Helmets are compulsory for under-16s and recommended for everyone; we provide them. Fines are the renter's responsibility.

Baby seats can only be rented with a city bike, one seat per bike.

7. Theft, loss or accident

Inform the shop as soon as possible, and within 2 hours at the latest, by phone or WhatsApp. In case of theft or loss, report it to the police (Mossos d'Esquadra or Guàrdia Urbana) and give us a copy of the report: the bike remains your responsibility until we receive it.

If the bike or an accessory is stolen, lost or damaged beyond repair through lack of care, its replacement value may be charged to you, less the deposit.

8. Liability

We provide well-maintained bikes in good working order and we meet the obligations the law places on us. During the rental, you are responsible for the use of the bike and for any damage caused to the bike, to yourself or to third parties, unless it results from a defect in the bike.

We recommend that you have personal liability or travel insurance. Nothing in these terms limits the rights the law grants you as a consumer.

9. Cancellation and changes

By you: you can cancel up to 24 hours before the start time, directly from your order page. Cancellation is free if made more than 4 days before the start, for everyone, groups included. It is also free within 72 hours of booking, except for groups (bookings for more than 5 people). In all other cases, a 20% cancellation fee is retained. Refunds are made to the card used, usually within 5 to 10 days. Less than 24 hours before the start, or if you do not show up, the booking is not refunded.

Right of withdrawal: bike rentals and tours booked for a specific date are leisure services. Under article 103(l) of the Spanish consumer protection law (Royal Legislative Decree 1/2007), the 14-day withdrawal period does not apply; the cancellation terms above apply instead.

By us: if we have to cancel or change a booking (dangerous weather, breakdown, force majeure), we will offer you another time slot or a full refund.

10. Guided tours

Tours start and end at the shop at the booked time. The rental rules above (ID, use, liability) apply to the bike provided during the tour. Children take part under the responsibility of their parents or guardians.

11. Repair shop

Single repairs are charged by labour time, from €15; maintenance packages are shown on the website. Card payment. Repairs are covered by the guarantees provided by law.

12. Personal data

The data controller is Pedicabs S.L. (details in section 1). We use your data to manage your bookings, the rental contract and invoicing, and to meet our legal obligations; and, if you have joined our mailing list, to send you our news and promotions. Legal bases: performance of the contract, our legal obligations and, for the mailing list, your consent (article 6 GDPR).

Your data is hosted in the European Union and shared only with the providers needed for the service (Stripe for payment, our hosting provider). Contracts and invoices are kept for the period required by our accounting and tax obligations; ID numbers for no more than 6 months after the rental ends, unless there is a dispute.

Under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), you may request access to, rectification, erasure, restriction or portability of your data, object to its processing and withdraw your consent at any time, through the contact form on this website or by post to the address above. You may also contact the Spanish Data Protection Agency (www.aepd.es). The cookies used on this website are described in our cookie policy.

13. Complaints and disputes

If something goes wrong, please contact us first: we always look for an amicable solution. Official complaint forms (fulls oficials de queixa, reclamació i denúncia) are available at the shop, as required by the Catalan Consumer Code (Law 22/2010).

These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence.

14. Changes

These general terms and conditions of sale and rental are always subject to change in line with the regulations in force. The version that applies to your booking is the one in force when you made it.