Last updated 23 May 2018
WE, Pedicabs S.L. manage through our divisions several websites named as follows: HappyRentalBike.com , HappyCargoBike.com , HappyBikeShop.com and RickshawsTours.com .
WE take all measures necessary for compliance with the conditions required by Spanish and European law on the protection of personal data
WE are committed to respect for the protection of your data. With this in mind, the present privacy statement in which WE describe the information that we may collect when: you visit our websites (individually “site”); you subscribe to loyalty programs (individually “program of loyalty”); you use our mobile applications (individually “App”); you make purchases or rentals in our stores (individually “Store); or you register to an event (individually an “event”) (collectively “Services”). By using our services, as described in the privacy statement you accept that your personal data are collected, used and disclosed.
1. Information Collection.
2. Information Use.
3. Information Disclosure.
4. Legal Basis and Retention Period.
5. Updating Access or Deletion of Your Data.
6. Changes to Our Privacy Statement.
7. Newsletter: Opt-In, Option to Unsubscribe.
8. Security of Information.
9. Questions/Contacting Us.
12. Sharing Data with Payment Vendors.
13. Customer Satisfaction Program
Data you provide to us: how do we collect information about you?
Only when you provide them, in the following cases: (1) when registering online or in one of our stores; (2) When you pass an order; (3) When responding to a request for satisfaction with a service or product; (4) When participating in a promotion; (5) When you participate in a loyalty program or (6) simply by contacting us. WE can collect the following information: your name, mailing address, landline number, mobile phone number, email address, username and password, as well as any payment information.
Registration. Your registration is necessary to make a purchase, such as a rental, so you are invited to open an account when you visit our site or app to do your action. Users who wish to fill out our registration form must provide contact information (name, mailing address, landline number, mobile phone number, e-mail address and password). To be able to register, you must have age of majority. You can also register when you make purchases or rentals in our stores. We will use your contact information that you have provided to contact you about any order, in order to send you a digital receipt of your purchase online or invoice, to answer your questions and, in case you have opted for this possibility, to inform you about sales, contests and other promotions on our products to come. Therefore, you acknowledge and agree to be responsible for preserving the confidentiality of your registration information and password. You are required to be responsible for any use of the site or the application made via your account.
Tracking Options: You can adjust your browser settings to limit certain types of tracking or to disable cookies. However, in these cases, you may not be able to use some of the features related to our services or take full advantage of our offers. However, even if you disable cookies, you will still be able to use most of the features available on our websites, including making purchases, but we will not be able to recognise you as a registered user unless you were connecting under your username.
2. Use of information
The information you provide to us can be used for purposes such as:
To allow you a quick and easy purchase;
To process your orders or to inform you of the progress of your order, answer your questions or simply contact you;
To offer you suitable content, inform you of possible offers of sales and promotions;
To allow you to participate in certain promotions;
To allow us to better know the visitors of our websites and users of our apps, but also to improve our activity by going ahead of their experiences;
To solve the problems related to our activities and services in order to improve the security of our websites;
For sending invoices when buying or renting in our points of sale.
3. Disclosure of information
The information collected about you can be used as follows:
In the context of services rendered such as: rental, sale of equipment or repair and other services in relation to our activities such as payment processing and authorisations, and/or the protection against fraud and the reduction of risks related to Credit.
To comply with legal provisions, government questions and requests, to enforce our policies or to protect our rights, property, security or those of third parties;
In other cases, we will ask for your consent.
4. Legal basis and retention period
Consent: Many information processed by us will be based on the personal data that you provide to us, such as the consent you will give us for the use of them, as described in this policy. If the processing of this data is based on your consent, you can revoke it at any time, and WE will delete them, unless there is another legal basis for the preservation of your personal data as described below.
Execution of a contract: if you place an e-shopping order on our site or an order in our stores, we will use your name and address for the execution of the purchase contract. This data will be deleted after the execution of the contract, if it is no longer necessary to keep them to comply with legal or tax provisions, unless you have specifically given your consent for the preservation of your data and have not yet revoked this consent, for example through a registered account or by a contract.
To comply with legal and tax regulations, we will have to retain certain categories of personal data for conservation periods defined by law.
5. Updating, accessing or deleting your data.
It should be noted that you are constantly responsible for updating the personal data that you provide to us. To change or delete the information you have already provided on your personal account, go to the site where your registration has been made, access your profile and change your information using the options offered. You have the right to update, rectify and erase some or all of the data concerning you if you choose to delete all or part of your personal data, we remind you that we reserve the right to keep your transaction data in accordance with applicable laws and regulations and in compliance with our data retention policy.
6. Changes to our Privacy statement
This privacy statement can be changed at any time. If we make significant changes to the way we collect, use and/or share your personal data, we will notify you by sending you an e-mail to the last email address you have provided to us and/or by displaying a review on our sites or apps.
7. Newsletter: Participation/Unsubscribe Option
To subscribe to our newsletter, you must always expressly consent to it; If you have chosen to receive future email marketing updates, you can unsubscribe at any time by clicking the “Unsubscribe” link in the e-mails we send you. You can also send us an e-mail to the address indicated on the site or your registration has been registered “unsubscribe from the newsletter” in the subject of the email. Even if you unsubscribe, you may continue to receive non-commercial emails from us, including, for example, order confirmations and any correspondence related to your previous purchase.
8. Security of information.
We apply appropriate security, administrative and technical measures to protect the information you provide against illicit access, loss, fraudulent use or undesirable changes. When we collect data from our site, these are encrypted, including your credit card number, using the Secure Socket Layer (SSL) protocol to protect your digital transactions. We use proven and procedural safety devices as part of the collection, storage and disclosure of your personal data. Due to our security procedures, we may sometimes have to ask you for proof of your identity before sharing personal data with you. You are solely responsible for protecting against unauthorised access to your password and your computer.
9. Questions/Contact Us
Publication of comments on our sites
On our sites, you may have the possibility to post comments. For this purpose, the IP address of the user/Subscriber to the Internet connection is logged. This information is stored for our security if the author, through his comments, violates the rights of third parties and/or seizes illicit content. Therefore, we have a direct interest in the author’s stored data, especially since we could potentially be responsible for such violations. No data is transferred to third parties.
You can also send us your questions by filling out the form provided for this purpose on each of our websites.
10. Using cookies
Plug-ins of social networks such as: Facebook, Google, Instagram, Pinterest, Twitter, YouTube, etc…
For more information on the purpose and scope of data collection by these various social networks, on the above-mentioned processing and use of data by them, as well as on your rights in this regard and the adjustment options for Protection of your privacy, please refer to the Data protection information rules of each of them. If you do not wish them to assign your visit to our site to your Facebook account and others, please log out of your account before visiting our site.
12. Data sharing with payment providers
Use of payment services such as:
PayPal – Master Card – Visa – Maestro – Iupay – PagaMasTarde Wire Transfert method and others…
If, when ordering, you decide to use an electronic payment method as an online payment service, your contact information will be sent to the various services mentioned during the order process. This information must be transferred to process your order using the method of payment you have chosen, mainly to confirm your identity and manage your payment as well as its customer relationship.
13. Customer Satisfaction Program
When you shop at our different sales points, you can participate in our feedback program established through our newsletter. The data collected are in the context of market research and satisfaction and are not used by us for advertising purposes. Your answers are neither transmitted nor published to third parties. You can oppose the use of the data at any time by unsubscribe at any time of the newsletter.